AI for innovation, efficiency and growth in your company
Thanks to our partnerships with Aleph Alpha and leading hyperscalers such as Microsoft, Google Cloud Platform and AWS, we take your digital infrastructure to the next level with AI applications.
As a leading IT service provider in German-speaking countries and an advocate of digital humanism, we offer pioneering consulting services and products to enable value creation through data. With our reliable AI technologies from Europe and our strong industry expertise, we realise visions together with our customers while always keeping an eye on the future.
Our experts from across the msg group contribute best practices to exploit the opportunities of AI and minimise risks. By discovering, developing and networking AI talent, we create added value and tackle the future.
Effective AI solutions for your success:
Professional expertise & technological know-how
Industry expertise
Technology knowledge
Maximum productivity gain
Our unique combination of technical expertise and technological competence ensures
the successful realisation of your AI projects.
Professional and industry-
specific expertise
Our team has in-depth expertise and a comprehensive understanding of your technological requirements in IT systems. We specialise in understanding and optimising our customers' system landscapes and business processes.
Comprehensive
solution concepts
We develop integrated systems that work together seamlessly and effectively connect all components of your IT system to ensure smooth operation.
Strategic
decision-making
Thanks to our profound knowledge of existing systems and processes, we can support you in selecting the right technology solutions. Our customised IT solutions optimise your business processes in the long term.
Reliable
implementation
The combination of professional expertise and our technological know-how ensures the success of your projects. With us as your partner, you receive future-orientated IT solutions that offer your company real added value.
10 years of successful application of big data, analytics and machine learning:
Now with generative AI!
By utilising the power of AI, we are improving the way businesses and society collaborate and communicate. We provide world-class consulting services and solutions to enable value creation through data, making AI an integral part of everyday business. We develop user-centred, value-generating and ethically tested solutions that are made in Europe and are sustainable for a world worth living in.
- More than 100 POCs & projects successfully implemented
- Building and maintaining strong strategic AI partnerships
- Pioneering work in the use of GenAI in regulated environments since 2021
- More than 20 GenAI POCs in the customer environment in 2023 alone
- Integration of AI into own products & solutions for maximum effectiveness
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Our partnerships
Use cases from the msg group
- "Green washing" detection
- AI in tender and bid management
- AI-supported analysis of counselling sessions
- Partially automated query evaluation
- Partially automated claims processing
- Development of the Greenwashing Detector, an AI-based product for recognising greenwashing and making suggestions for sustainability improvements
- Integration as a stand-alone extension of the SAP Sustainability Control Tower (SCT)
- Benefit from improved sustainability reporting and optimised sustainability measures
- Use of deep learning and generative AI technologies, including SAP AI with LLMs from Aleph Alpha
- Automatic analysis of tenders and offers through text extraction and identification of fit or KO criteria
- Identification and matching of required or offered resources with current availabilities or service descriptions
- Support in tender preparation through text generation and tender analysis through intent recognition and reasoning
- Your benefit: Time savings, more orders won and risk reduction, improved controlling of tenders and offers
- Technologies used: Text extraction and generation
- Automatic transcription and summarisation of conversations into protocols
- Analysis of the protocols using AI to generate comprehensive statistics and identify weak points
- Your benefits: Time and cost savings for consultants, identification of sales weaknesses, immediate feedback and individual training opportunities
- Technologies used: Transcription and text summarisation
- Customer enquiries are received via various channels, which ties up resources.
- Bundling all channels in a digital input management system for centralised processing.
- Automatic classification of customer enquiries with AI and forwarding to the responsible employee.
- Automation of responses to simple enquiries and automatic prioritisation.
- Digitisation of handwritten forms.
- Your benefit: Faster response times, time savings for billable services, cost savings due to lower resource requirements.
- Technologies used: Digitisation of input via central interface, classification of enquiries, automation of responses.
- Challenges with accumulation claims lead to inefficient claims processing due to high number of telephone reports
- Connection of msg.Claimsbot to claims hotline / website / app for recording initial information and converting speech & text information into structured data
- Automated generation of information via API by RPA robots and fully automated creation of standard claims
- Assistance for clerks with non-standard cases (partial automation)
- Your benefit: Faster response times, better service quality, cost savings due to lower resource requirements
- Technologies used: msg.Claimsbot, Robotic Process Automation
The possibilities of AI: the potential resides in the combination
Image, video and
sound processing
- Description and comparison of images
- Image generation
- Face recognition
- Gesture recognition
- Classification and recognition of entities
- Object recognition and tracking
- Speech recognition
- Voice control
- Scene description
- Text recognition (OCR)
Text
processing
- Code generation
- Extraction of structured data
- Questions and Answers (Q&A)
- Classification and recognition of entities
- Semantic search
- Sentiment analysis
- translation
- Completion and generation
- Virtual assistance
- Summary
Automated
control
- Autonomous agents
- Hyperautomation
- Nonlinear control
- Robotic process automation
- Robotics
Basic
predictions
- Anomaly detection
- Classification
- Value prediction
Planning
- Automated planning
- Strategic planning
- Competitive planning
Knowledge management
- Data analysis
- Knowledge presentation
Filtering
- Information filtering
- Content-based filtering
- Collaborative filtering
Other
- Explainable AI
- Creation of graphics
- Video production
Copilot is the pioneering AI solution for Microsoft 365 users
Microsoft 365 Copilot is a cutting-edge AI-driven solution that integrates seamlessly with Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook and Teams. By utilising Large Language Models (LLM) in conjunction with Microsoft Graph data, Copilot aims to increase user productivity and creativity. We are at your side to facilitate the integration of Generative Artificial Intelligence and Microsoft Copilot into your organisation.
(c) Microsoft 365
GDPR & Generative AI - A Guide for Customers
Microsoft wants to use generative AI to improve service quality and efficiency while complying with GDPR obligations. The company is focussing on responsible development and six principles that are based on Article 5 of the GDPR. Data protection obligations also apply to AI services such as Copilot for Microsoft 365 and Azure OpenAI. Customer data remains the property of the customer and is not used for model development without consent.
This guide covers the following topics:
- Responsibly using AI - Microsoft’s AI journey and leveraging our tools and resources
- The GDPR Compliance Framework in the Context of AI
- Copilot for Microsoft 365
- Azure OpenAI Service
- Conclusion
- Business opportunities arising from generative AI
- Frequently Asked Questions (FAQs)
- Additional Resources
