Application Management Services for smooth operations
AMS from msg Plaut is a modular approach focused on securing and increasing business and IT value for customers. We deliver customized services to optimize your applications for your specific business needs. Whether it's regular hotfixes, upgrades, quality assurance, transition management, user adoption, or maintaining the underlying cloud or on-premise infrastructure of your solution.
Our mature operational setup, over 40 years of experience in focus industries, SAP Gold partnership, Microsoft center of excellence, service management processes and governance models tailored to your business, and dedicated service desk help you keep pace with your digital transformation.
Regain your freedom thanks to AMS partnership with msg Plaut
Why choose msg Plaut as your AMS partner for your business applications instead of running them in-house? The answer is: It is a strategically sustainable business decision.
In companies, applications are the most important link between IT and business. Once problems arise here, the business and operations are immediately affected.
Instead of hiring experts for every aspect of application management, companies have another option: working with msg Plaut, as AMS experts for SAP and Microsoft applications, but also for custom developments. The ability to efficiently fix hidden inefficiencies, improve processes and thus performance, resolve incidents or prevent them in advance, and scale without hiring new staff or using precious internal resources results in greater value for the investment.
Advantages of your AMS partnership with msg Plaut
- Continuous innovation
- Access to talents
- Increased flexibility
- Reduced costs
- Productivity & Efficiency
- Alignment of business & technology
Provides access to the latest technologies, the right resources for operations, and frees up resources to focus on innovation.
Provides support from a dedicated team of experienced professionals to ensure that the full range of skills needed in all AMS areas are covered.
Increases the flexibility required for rapid development and deployment of scalable and secure applications. Based on "best practice" models, we adapt agilely to the processes and needs of our customers.
Optimize operations and maintenance costs and business value through clear processes and skilled resources at a predictable price.
Increase business productivity and efficiency through improved processes, collaboration between internal and external stakeholders, and governance.
Supports business units in aligning, strategizing and deploying new technologies in line with business objectives and maximizes return on investment.
Core elements of our Application Management Services
Our modular approach enables us to deliver tailored services to optimize your applications for your specific business needs. Whether it's regular hotfixes, upgrades, quality assurance, transition management, user adoption or maintenance of your solution's underlying cloud or on-premise infrastructure.
Our mature operational setup, 40+ years of experience in focus industries, SAP Gold partnership, Microsoft center of excellence, service management processes and governance models tailored to your business, and dedicated service desk help you keep pace with your digital transformation.
Scope of services example
- Dispatching and processing of tickets and support requests
- Evaluation, conception and implementation of change requests
- Execution of on-side support Creation of AMS reporting to ensure service quality
- Monitoring ETL processes and troubleshooting
- Support for test activities
- Structured transfer of developments into regular operation
- Support in ensuring data quality Maintenance and operation of the system landscape
- Technical support for system upgrades, release changes, support packages or system copies